Why choose Chine House?
- Chine House Veterinary Hospital is an RCVS Accredited Equine Hospital. Our hospital facility is led by a recognised specialist in equine surgery, with strong back-up from our team of hospital vets and anaesthetists. We also employ a specialist in internal medicine o provide a complete service. Each of our vets is dedicated to providing your animal with the very best treatment and care.
- Our nursing team provides care 24 hours a day, 365 days a year and we recognise that the quality of the nursing team plays a huge part in the overall care of your animal. In addition to the nursing staff, there are always at least two vets, including one dedicated surgeon, on call throughout the night.
- We have extensive facilities and have a wide range of diagnostic, therapeutic and surgical equipment, as well as the expertise to use them.
What is a specialist?
- An officially recognised veterinary specialist is an individual who has completed an advanced, supervised training programme in their field of expertise and achieved Diploma status in that field. To be eligible to take the Diploma examinations, vets must fulfil stringent criteria and demonstrate that, not only have they completed an advanced training programme (minimum of 4 years), but also demonstrate their involvement in research and that they have publications in peer reviewed journals.
- Each specialist has passed an in depth examination, usually lasting over several days. There are two surgical Diplomas that are recognised by the Royal College of Veterinary Surgeons, the RCVS Diplomas and the European College of Veterinary Surgeons Diplomas. Our surgeon has both. To be included on the Royal College of Veterinary Surgeons (RCVS) List of Recognised Specialists, an individual must have achieved a postgraduate qualification at least at Diploma level, and must additionally satisfy the RCVS that they make an active contribution to their specialty, have national and international acclaim and publish widely in their field. Specialist status is extremely difficult to achieve and to maintain and is the highest level of recognition of expertise that can be attained in clinical veterinary work.
What should I bring?
Under current legislation, all horses must have a passport. Please bring it with you so that it can be checked on admission. According to EU law, many drugs can only be administered if that part of the horse’s passport that certifies that the animal is not for human consumption has been signed. Whilst we will not decline treatment of your horse if the passport is unavailable, we will treat your horse as though you have agreed that it will not be used for human consumption. It will be your responsibility to complete the passport, when it becomes available, to this effect.
- Insurance Details and Claim Form
If your horse is insured for veterinary fees, loss of use or mortality, please ensure that you bring details of your insurance cover and a claim form.
If your horse is likely to be admitted as an inpatient, please bring any day or night rugs that your horse might need.
- Feed and dietary supplements
We stock most usual feedstuffs. On admission the nurse will ensure that we know what your horse is currently being fed, so that we can feed an appropriate diet.
- If your horse is coming in for a lameness examination
Please bring the tack that you normally use for the horse as it may be necessary for our veterinary surgeons to see the horse being ridden under tack. It is preferable that the horse’s regular rider is available in such circumstances although, if this is not possible, we can arrange for a member of our staff to ride your horse, with your permission.
In most cases we would advise you to rest lame horses before they come in for investigation. However, if your horse has a subtle lameness, we might ask you to keep it in light work until the appointment date. This ensures that your horse is lame at the time of admission. It is frustrating for owners to make long journeys to be told that their horse is not lame enough to allow a lameness examination to be performed.
All horses that are normally shod should remain so. We would prefer them to be shod in their normal way. Unshod horses often become foot-sore when trotted up for lameness examination. This can be confusing and complicate the diagnosis of the true lameness.
All anti-inflammatory drugs or analgesic medication (‘Bute’) should be stopped at least 48 hours before your appointment date, unless you have been advised otherwise by a veterinary surgeon. These drugs can mask lameness and make assessment of the horse’s true lameness difficult.
How do I arrange a referral?
- Our surgeons are happy to accept elective and emergency referrals of horses, ponies and donkeys from veterinary surgeons from all over the UK.
- If you and your horse or pony is already registered with Chine House as its normal veterinary practice, you are welcome to call the office to arrange a hospital appointment.
- If your horse or pony is not registered with Chine House as its normal veterinary practice, for professional and ethical reasons, we are only able to accept animals that are referred by a veterinary surgeon. Once the decision to refer an animal has been taken, the referring veterinary surgeon should discuss the case with one of our clinicians. An initial plan of investigation, together with an estimate of likely costs, can then be discussed. Referrals can be made with our reception staff by calling 01509 812445 or emailing firstname.lastname@example.org . Having received a request for a referral from a veterinary surgeon, one of our office receptionists or vets will contact you directly to arrange a mutually convenient time and date for an appointment.
- It is essential that if your horse is insured for veterinary fees, loss of use or mortality, that you advise your insurance company of the circumstances prior to admission of the horse.
Payment and insurance
- At the initial consultation, the veterinary surgeon will discuss the investigation and treatment options with you and can provide you with an estimate of costs, if requested.
- Our Terms of Business are that full payment must be made before or at the time of your horse’s discharge, unless you are a registered, first opinion client and have an authorised account with us.
- We accept most types of credit and debit cards.
- Please note that the role of the insurance company is to reimburse you for fees incurred for veterinary treatment.
- If your horse is insured, it is your responsibility to contact your insurance company before your horse’s appointment. If your horse is admitted as an emergency at night, at the weekend or on a Bank Holiday, you should notify your insurance company as soon as possible after admission. You will need to check with your insurance company about your level of cover, any exclusions that might apply and what excess you will need to pay. We will do our best to help with this process but insurance companies usually prefer to deal with the policyholder.
- Irrespective of whether your horse is insured for veterinary fees, we ask that you settle your account at or before collection of your horse and that you claim back the costs from your insurance company. Please ask your insurance company for an insurance claim form and give it to one of our receptionists or the veterinary surgeon attending your horse. We will complete the insurance form for you and send off the form on your behalf and your insurance company will reimburse you directly.
- Please note that you will be liable for any shortfall in fees which is not covered by your insurance company.
- If you anticipate any difficulty with payment, please telephone the Accounts Department (01509 814505) in advance to discuss whether alternative arrangements are possible.
24 Hour Emergency Admissions
Small animal & exotics: 01509 812446
Equine: 01509 812445
Please note that calls will be monitored or recorded
Surgeries & Appointments
Small Animal & Exotics
Monday - Friday: 8:00AM - 7:00PM
Saturday: 9:00AM - 12.00PM
Monday - Friday: 8:00AM - 6:00PM