COVID-19 UPDATE FOR CLIENTS

Small Animal and Exotics:
If you or any family member have any symptoms of Covid-19 (persistent cough or fever), have visited a high risk country (as published on gov.uk) or are self-isolating, please do not come into the hospital. If your animal is in need or urgent veterinary care please arrange for someone else to bring the animal to us.

When you visit Chine House, if you wish to wait in the car park please let reception know you are here and either a nurse or receptionist will fetch you when the vet is ready for you.

Please try to arrive on time for your appointment (rather than early) so you are not waiting.

There are plenty of handwashing/sanitizing options in reception for you to use.

If possible, can you pay with card rather than cash.

Chine House reception is thoroughly cleaned twice daily and we now have extra cleaning happening especially for surfaces that would be touched by the public. Entry to our reception is via sliding doors so there is no need for you to touch any handles. All internal door handles will be cleaned regularly throughout the day.

Home visits are strictly on a case by case basis and will not take place if you or any family member has any symptoms of Covid-19.

Equine:

All of our staff are following government guidelines with regards to the current pandemic. Our vets are all supplied antimicrobial hand wash and alcohol hand rub. All unnecessary physical contact should be avoided.

We intend to maintain our current level of service during this outbreak. At times, this may become challenging and we ask for your patience and understanding.

Equine Hospital:

If you or any family member have any symptoms of Covid-19 (persistent cough or fever), have visited a high risk country (as published on gov.uk) or are self-isolating, please do not come into the hospital. If your animal is in need or urgent veterinary care please arrange for someone else to bring the animal to us.

If you wish to drop your horse off at the hospital without getting out of your vehicle this is fine. Just ring ahead and let us know and the nurses will be able to unload your horse on your behalf.

If you are visiting your horse at the hospital please ensure that you wash your hands (or use hand sanitiser) on arrival and departure. It is possible that we may be required to restrict visiting over the coming days/weeks.

Chine House is thoroughly cleaned twice daily and we now have extra cleaning happening for all surfaces that our staff and clients come into contact with.

Equine Visits:

If you or any family member have any symptoms of Covid-19 (persistent cough or fever), have visited a high-risk country (as published on gov.uk) or are self-isolating please do not attend the visit to your horse. If your animal is in need or urgent veterinary care please arrange for someone else to attend.

We will continue to keep you updated as this situation develops and in line with GOV.UK advice.
Thank you for your co-operation and understanding at this time.covide