Covid-19 – Important Information for Clients

If you have an appointment with a vet please come to the hospital. On arrival please park in one of the numbered bays in the main car park then you MUST call reception (01509 812446). Give the receptionist your name, your pets name and the bay number.


A vet, or nurse will come out to you. If your pet is to be admitted the nurse will go through the admission process over the phone with you and then bring the consent form for you to sign – the nurse will offer you a plastic pot in which to deposit the pen you’ve used (these will then be sterilised).

If you are collecting drugs/prescription these will be bought out to you by a staff member. Please note we can only dispense one month’s worth of drugs at a time.

If you dog needs to remain in the hospital, we will use one of our leads and ask that you take your lead with you. If your cat/rabbit/exotic needs to remain in the hospital we will transfer them to one of our carriers and ask that you take your carrier with you.

When you pet is ready for discharge you must call ahead and pay your bill by phone. Again park in one of the numbered bays and call reception and let them know which bay you are in. The discharge instructions will be done via a phone call with the nurse. They will then bring your pet out to you


Animal welfare is the forefront of our minds and we will do our best to accommodate appointments. Puppies/Kittens/Rabbits first and second vaccines are important to carry out, as is the year 1 vaccine. After that time the boosters can be left for up to 3 months so should you wish to delay a vaccination appointment please feel that you can do this.

We will not carry out routine claw clips unless this is causing distress or problems to the dog.

Castration and spays will take place if there is a risk of the animal becoming pregnant.

Unfortunately, we cannot allow any visits for inpatients at this time – we appreciate this is a difficult time however we need to ensure as much social distancing as possible and take care of our teams here at Chine House. No home visits will take place until further notice.

Thank you for your co-operation at this time.