COVID-19 UPDATE FOR CLIENTS

Small Animal and Exotics:
If you or any family member have any symptoms of Covid-19 (persistent cough or fever), have visited a high risk country (as published on gov.uk) or are self-isolating, please do not come into the hospital. If your animal is in need or urgent veterinary care please arrange for someone else to bring the animal to us.

When you visit Chine House, if you wish to wait in the car park please let reception know you are here and either a nurse or receptionist will fetch you when the vet is ready for you.

Please try to arrive on time for your appointment (rather than early) so you are not waiting.

There are plenty of handwashing/sanitizing options in reception for you to use.

If possible, can you pay with card rather than cash.

Chine House reception is thoroughly cleaned twice daily and we now have extra cleaning happening especially for surfaces that would be touched by the public. Entry to our reception is via sliding doors so there is no need for you to touch any handles. All internal door handles will be cleaned regularly throughout the day.

Home visits are strictly on a case by case basis and will not take place if you or any family member has any symptoms of Covid-19.

Equine:

All of our staff are following government guidelines with regards to the current pandemic. Our vets are all supplied antimicrobial hand wash and alcohol hand rub. All unnecessary physical contact should be avoided.

We intend to maintain our current level of service during this outbreak. At times, this may become challenging and we ask for your patience and understanding.

Equine Hospital:

If you or any family member have any symptoms of Covid-19 (persistent cough or fever), have visited a high risk country (as published on gov.uk) or are self-isolating, please do not come into the hospital. If your animal is in need or urgent veterinary care please arrange for someone else to bring the animal to us.

If you wish to drop your horse off at the hospital without getting out of your vehicle this is fine. Just ring ahead and let us know and the nurses will be able to unload your horse on your behalf.

If you are visiting your horse at the hospital please ensure that you wash your hands (or use hand sanitiser) on arrival and departure. It is possible that we may be required to restrict visiting over the coming days/weeks.

Chine House is thoroughly cleaned twice daily and we now have extra cleaning happening for all surfaces that our staff and clients come into contact with.

Equine Visits:

If you or any family member have any symptoms of Covid-19 (persistent cough or fever), have visited a high-risk country (as published on gov.uk) or are self-isolating please do not attend the visit to your horse. If your animal is in need or urgent veterinary care please arrange for someone else to attend.

We will continue to keep you updated as this situation develops and in line with GOV.UK advice.
Thank you for your co-operation and understanding at this time.covide

COVID-19 VIRUS

Chine House will follow the government’s advice regarding the COVID-19 virus.
As a client of Chine House if you are experiencing any of the symptoms of the virus (cough, difficulty in breathing, fever) then please self isolate. Do not come into the practice. You can either send your animal with someone else or postpone your appointment.
For our equine clients, the same advice applies. Do not visit your livery yard but ask that someone else meets the equine vet for your appointment or alternatively rearrange the appointment for a later time.
We will continue with our veterinary services and keep you updated of the situation should anything change, in accordance with government guidelines.

Equine Faecal Worm Egg Counts

In-house laboratory

The heavy use of wormers in horses over the past 20 years has unfortunately led to a significant amount of worm resistance within the equine population. This means that some wormers are no longer effective at eliminating worm burdens in some horses. These problems can be overcome relatively easily by monitoring the faecal worm egg count (FWEC) of all horses at regular intervals. This ensures only those individuals with a significant worm burden are treated using appropriate wormers at appropriate times, thereby reducing the problem of resistance.

The FWEC is a relatively simple procedure. To do this we need you to provide a small amount of your horse’s droppings, a heaped teaspoon size (selected from more than one nugget). The sample should be as fresh as possible, ideally being delivered to the practice within 24 hours of collection. Alternatively, samples can be sent by first class post. We prefer samples to be placed into one of our FWEC pots and sent with a completed FWEC submission form. Pots and submission forms can be collected from the practice or from one of our vets.

Click HERE for a simple guide to collecting a faecal worm egg count sample.

Click HERE to download a FWEC submission form.

For those samples coming from a larger yards, it helps to call the practice in advance on 01509 812445.

Following analysis of each sample, we aim to contact you with your results within 48 hours. This gives your vet the opportunity to advise you on any further treatment, considering our knowledge of your horse. This also gives you the opportunity to ask any questions, a service of which is all included in the lab fee.

Unfortunately tapeworms are not detected by routine worm egg counts. Tapeworm blood or saliva tests are used to assess the presence of tapeworm.

Pinworms can sometimes be hard to identify and may need a specific test.

Unfortunately there is no available diagnostic test (this may be changing soon) to determine if horses are carrying large burdens of ‘encysted’ (immature) small strongyles. Therefore, it is advisable that all young horses or others at risk are treated for this type of worm once a year.  Our vets can advise you further if you have any questions.

We did it!

3067 meters climbed – and 3067 meters descended which is tough going on the knees!

1071 miles driven by 3 dedicated drivers

124 litres of water drunk (kindly donated by Swithland Water https://www.swithlandspringwater.co.uk/)

27 Climbers with the age range between 11 and 53, this weekend successfully completed the National 3 Peaks Challenge to raise funds for the Matt Hampson Foundation and The Cinnamon Trust.

We left Chine House on Friday afternoon for the long journey to Fort William.  Absolutely stunning scenery on the way up and watching the sun set over the Scottish mountains.  After our very late evening meal it was off to bed and then up again for 6am breakfast.  A short drive to the base of Ben Nevis and our climbers were ready for the off at 7am.

As the first climbers arrived back at base, we became aware of an injury to one of our team, Jess had fallen badly and injured her ankle and was unable to walk.  It was touch and go if we were going to call Mountain Rescue – Martin ran down to the Mini Buses for the first aid kit and ran back to Jess with bandages and strapped her ankle.

The decision was made to get the remaining climbers into 2 of the buses and head towards Scafell Pike.  One bus remained and Martin and David got Jess down to the bus and then headed off to try and catch up – unfortunately they were just too far behind to make Scafell so headed to our next scheduled stop to meet up with the team before heading to Snowdon.

Although we were a little behind schedule due to traffic and limited speed on the mini buses the challenge was completed when the team arrived in Llanberis after climbing Snowdon.   A very tired lot then made our way home to Chine House where we received a hero’s welcome from family and friends, and special thanks to Annie and Leo Manger for their fantastic welcome home posters.

The last photos are of our team and what they did when they got home (after showering!) – as you can see most of us missed our furry friends and a decent meal, oh and perhaps the odd glass of wine!

Jess had in fact broken her ankle and is now wearing a very dashing moon boot!

Chine House would like to thank all our supporters who have helped us smash our £3000 target!  With the cash donations still coming in we’re hoping to reach £6000 which is absolutely phenomenal!

Chine House achieves RCVS Accreditation

Chine House is proud to announce we have passed our hospital inspection and maintained our Hospital Accreditation.

The RCVS Practice Standards Scheme (PSS) is a voluntary initiative to accredit veterinary practices in the UK.

Through setting standards and carrying out regular assessments, the Scheme aims to promote and maintain the highest standards of veterinary care.

It offers peace of mind to clients of accredited practices and a more informed choice to the animal-owning public.

To become accredited, practices volunteer for rigorous assessment every four years and will have met a range of minimum standards including hygiene, 24-hour emergency cover, staff training, certain types of equipment and cost estimation procedures.

 

Small Animal Insurance Claims – Policy

There are different levels of cover provided by Insurance companies, please check your policy or with your insurer to ensure the procedure/treatment is covered.  If you are making a claim please bring your claim form with you when you collect your pet having completed the owners section of the form, please include your policy number and sign the form.  Our insurance team will then complete the rest of the form and send this to your Insurance Company.  For any queries please contact our insurance department on 01509 812446 or insurance@chinehousevets.co.uk.

We are able to offer a direct insurance claim service on claims over £300 provided that:

  • Your policy excess is paid on collection of your pet
  • You must provide a copy of your policy and a claim form when you collect your pet
  • Any fees incurred for completion of the insurance form are paid on collection of your pet*

*Fees for all claims: – £13.67 for new claims and £6.80 for continuation claims

Chine House National 3 Peaks Challenge

In June this year a team of 26 from Chine House Veterinary Hospital will be taking part in the National 3 Peaks Challenge. We will be climbing Ben Nevis, Scafell Pike and Snowdon within 24 hours to raise money for our chosen charities, The Matt Hampson Foundation and The Cinnamon Trust.  Please help us achieve our target by donating via the link at the bottom of the page.

The Matt Hampson Foundation’s aim is to provide advice, support, relief and/or treatment for anyone suffering serious injury or disability which has arisen from any cause, but in particular from participation in or training for any sport, sporting activity or other form of physical education or recreation. Matt Hampson suffered an accident in 2005 during an England Under 21 rugby training session, Matt has battled hard to live as normal a life as possible. Paralysed from the neck down and breathing via the aid of a ventilator. Today Matt as well as his Foundation duties which include, visiting, mentoring, providing advice and fundraising, Matt delivers inspirational talks to young people and businesses around the country. He is also a forwards coach at Oakham School and Oakham Rugby Club, an ambassador for both the RFU’s injured Players Fund and Restart (The Professional Rugby Association’s charity). Patron of Special Effect a charity set up to help disabled children communicate through technology. https://www.matthampsonfoundation.org/

The Cinnamon Trust is the only specialist national charity which seeks to relieve the anxieties, problems, and sometimes injustices, faced by elderly and terminally ill people and their pets, thereby saving a great deal of human sadness and animal suffering. Their primary objective is to respect and preserve the treasured relationship between owners and their pets. To this end it works in partnership with owners to overcome any difficulties that might arise. A national network of over 15,000 community service volunteers has been established to provide practical help when any aspect of day to day care poses a problem – for example, walking the dog for a housebound owner.

A national fostering service is provided for pets whose owners face a spell in hospital – volunteers take pets into their own homes and supply love and care in abundance until owner and pet can be reunited.

The Cinnamon Trust also provides long term care for pets whose owners have died or moved to residential accommodation which will not accept pets. http://www.cinnamon.org.uk/

https://www.justgiving.com/crowdfunding/chinehouseveterinaryhospital?utm_term=yByWzzema

No Deal Brexit

Are you travelling abroad with your pet?
If we end up with a ‘No Deal’ Brexit please note that a pet passport will not suffice for travel to the EU, you will also need a health certificate prior to travelling. Please contact us on 01509 812446 for further information.

Equine Flu Outbreak

As you are probably aware there have been multiple flu outbreaks around the country. The current advice is to make sure that your horse has been vaccinated within the last 6 months to reduce the symptoms and spread of the disease. If your horse is unvaccinated the advice is to start a vaccination course. We will keep you updated of the current advice from the Animal Health Trust as and when we receive it.

There has been an outbreak of equine influenza in Leicestershire. Horses affected by equine influenza, especially unvaccinated horses, can show significant signs of illness including a fever, cough, nasal discharge and reduced appetite. Please check your horse’s passport and make sure vaccinations are up to date. To book a vaccination please contact the practice on 01509 812445. If you need to re-start a vaccination course we will provide one free vaccine as part of your horse’s primary vaccination course. Get in touch to find out more and book your appointment.

Important Announcement Regarding Our Farm Animal Business

For the past 6 months we have been trying to recruit a farm vet to replace one of the vets that left the Practice last year, however despite all our efforts we have not been able to do so.  We are now losing two more key members of our farm animal team and therefore we feel that we will no longer be able to offer the full farm animal service that our clients deserve.  It is with a heavy heart that, as from 1st May 2018 and after 66 years, the Chine House Partners have had to make the agonising decision to no longer offer a farm animal service.

 We want to make sure that our farm clients continue to receive the best service and good value for money, so we have taken time to consider alternatives. After discussions with The Park Veterinary Group (Leicester), we believe that they will be able to offer a prompt, friendly and expert service. They have a team of 6 dedicated farm animal vets. They are based in Leicester but already cover most of the same geographical area as ourselves, we are recommending Peter Orpin, Tracy Bainbridge and the rest of the Park Vets based on the level of experience, expertise and service we expect that they can offer.

 Our Equine and Small Animal business is by no way affected by these changes and we continue to provide our usual service for these animals.

Please note we will not be able to provide an ongoing service for camelids and we are recommending Scarsdale Veterinary Group

 If you require any further information or advice please contact us on: 01509 812445 and we will be happy to help.

 Finally, at what is a very sad time for us, The Partners at Chine House would like to thank all of our farm clients for their custom over the years and wish them all the very best for the future.