Corona Virus Update for Equine Clients 28 July 2020

As the government lockdown restrictions are gradually being lifted, our ways of working at Chine House are changing with them. We are nearly back up to our full staffing levels and the services offered have many less restrictions.

Vettings can now take place at clients’ premises/dealers’ yards as well as at the hospital and we feel more comfortable to sedate in person for equine dental technicians and farriers as opposed to encouraging remote alternatives. Visiting inpatients at the hospital will slowly be reintroduced but please keep your visits to a minimum and only attend at pre-arranged times that we have given you. Repeat medication checks by veterinary surgeons in person will gradually be reintroduced to provide better input to your animals’ health and wellbeing. Most checks will take place every 6 months unless more frequent monitoring is required. At the moment we are not in a position to reintroduce zone visits but it is hoped that they will return towards the end of the year.

All these changes still rely on us all keeping each other safe. This is a joint responsibility which is essential to allow us to maintain our levels of service. A case of corona virus in our hospital with the current “track and trace surveillance system” could seriously affect our staffing levels. We will wear face masks if it is necessary for us to come within 2 metres of a client and we are using hand washing and glove wearing on a frequent basis. Please could you maintain social distancing and consider gloves and face masks when you are required to hold horses for our vets.

Please could you respect the measures that we introduced at the hospital at the beginning of the lockdown. On arrival at the hospital, please wait at the gate and phone the main reception number so that we can come and let you in. Please remain in your vehicles at all times unless we have asked you to do otherwise. When you have helped us with whatever task has been necessary, please return to your vehicle. The less people that are walking around the hospital, the safer we will all be.

Thank you all for your continuing understanding. Please feel free to call us if you have any concerns about the continuing restrictions.

 

Leicester Lockdown – updated guidance for clients of Chine House Small Animal and Equine Veterinary Hospital. 

As you will be aware parts of Leicester have had the lockdown guidance extended for a minimum period of 14 days.  In light of this action taken by the Government, we would like to remind clients of the strict protocols we have in place at the hospital for your visit:

 Small Animal:

 

  1. When you make your appointment via the telephone, the reception team will give you full instructions on what to do when you arrive at the practice.  We would encourage you to wear gloves and face coverings whilst on hospital premises to protect our staff members.
  2. When you arrive for your appointment, please pull into a numbered bay and call reception (01509812446) and give your bay number.  A vet or nurse will come out to you to collect your pet and any conversations regarding admitting/discharge will be done via the telephone.  YOU WILL NOT BE ALLOWED INTO THE BUILDING.
  3. Please rest assured that any pens that are used by clients are sanitised after use – if we offer a pen to you this will be clean.
  4. PLEASE NOTE WE WILL NOT BE REGISTERING ANY NEW CLIENTS AT THIS TIME – WE WILL UPDATE FURTHER AS AND WHEN THIS SITUATION CHANGES.

 

Equine: 

  1. On arrival at the hospital, please DO NOT GET OUT OF YOUR VEHICLE.  Pull up to the gates and call reception (01509 812445) and give your name.
  2. A nurse or vet will give you instructions to drive into the yard and our team will arrange to unload your horse from the vehicle. Please DO NOT GET OUT OF YOUR VEHICLE.
  3. We would encourage you to wear gloves/face coverings and maintain a 2 metre distance should you be required to discuss your horse’s care with a vet or nurse
  4. When arriving to collect your horse, the same procedure will apply and our team will load your horse onto your vehicle – there is no need for you to get out of your vehicle.
  5. NEW CLIENTS ARE WELCOME FOR THE EQUINE HOSPITAL, HOWEVER ZONE VISITS ARE NOT AVAILABLE AT THE MOMENT – WE WILL UPDATE FURTHER AS AND WHEN THIS SITUATION CHANGES

 

Thank you for your ongoing support during this difficult time.  It is a new way of working for all of us and we expect these measures to be in place for the foreseeable future.

COVID-19 UPDATE FOR EQUINE CLIENTS

 

14th May 2020

We hope that you and your families are all fit and well. In light of the new government announcement, we will be making changes to our working practices beginning on Monday 18th May. Of course these changes can only take place as long as we all continue to stick to social distancing guidelines. We will not be at full working capacity for a while so please continue to postpone things that are not absolutely necessary.

We will be undertaking work that we consider to be “time sensitive” and will be moving away from the message of “emergencies only”. We will undertake procedures that cannot be delayed for 4 weeks. However, we will only undertake them if we can keep you and our staff safe.

We will perform routine dentistry that is due if you can bring the horse to the hospital, if we can bring a nurse to hold your horse for us or if we can sedate your horse to allow us to work in the stable on your horse alone. At the moment we want to avoid too many people coming to your premises all at the same time. We, therefore, want to try and avoid sedating horses for Equine Dental Technicians (EDT) to do routine work. We are happy to remotely prescribe oral Domosedan Gel or ACP gel for you to administer to your horse in these circumstances. We would need to make sure that you understand the risks and the exact requirements for administration. Only in exceptional circumstances would we come and give intravenous sedation and then a conversation needs to take place between your EDT and ourselves to make sure certain safety criteria can be met. The same principles apply to sedation for farriery. We are always available to assist you in the best way that we can, so please do not hesitate to contact us if you have any concerns about how routine procedures can be done safely.

We will also be performing vettings for purchase and insurance. However, these can only be done if you bring the horse to the hospital. Only one party can deliver the horse to the hospital and they must remain in the vehicle. We will only expect the rider to exit the vehicle to tack the horse up, ride the horse and then untack it. The horse will be handled by one of our nurses.

We have been carrying out routine vaccinations for a few weeks now. Some horses will, however, have missed their annual booster during the short period when vaccinations were not able to take place. If this was the case, you will need to re-start the course if your horse competes. If you have the first vaccination in May this year, the second vaccination in the primary course will be free of charge. A visit fee would still apply for that second vaccination unless the horse can come into the hospital.

We advise you to continue to follow the government’s guidance on social distancing. When we visit your horse, please make sure that only one person is in attendance and do not attend if you are showing symptoms of COVD-19 or you are having to self-isolate. Please help us to continue to keep you and our staff safe.

IMPORTANT INFORMATION RELATING TO INSURANCE CLAIMS

Unfortunately due to increasing number of Insurance Companies ceasing to accept direct claims from us we can no longer continue to offer this service for the time being.
 
Therefore if you are insured you will need to pay in full for your animals treatment and then claim the money yourself from your insurance company.
 
We are very sorry that we’ve had to take this action but it has been forced upon by the Insurance Companies.
 
At the current time this only applies to Small Animal claims.

NEW CORONA VIRUS LOCKDOWN GUIDANCE FOR THE EQUINE HOSPITAL FROM 14th APRIL 2020

Corona virus guidance for clients 14th April 2020

Dear Clients

We hope that you and your families are all well and coping in this current lockdown.

We as a veterinary hospital have had to change the way we work in light of government instructions and advice from our regulators. We hope that you understand the reasoning behind these changes. First and foremost we must consider public health and secondly we must concern ourselves with animal health and welfare.

During the first three weeks of lockdown we were asked to refrain from many routine procedures that we usually conduct on a daily basis. We were told that only emergency work should take place. While these principles largely still apply, a few procedures can now be considered appropriate if they are deemed to be necessary and cannot be left for a further two months. Every individual case should be risk assessed and the procedure should only be performed if the requirements of social distancing can be met.

We are now able to start primary vaccination courses, complete primary courses and give annual booster vaccinations. We can perform equine castrations. We will also undertake AI work if your mares are left at the hospital for us to monitor. Zone visits will remain suspended for the time being.

If at all possible, we would encourage you to bring your animals to the hospital for us to treat. If you do, you would not have to leave your vehicle and you would be able to stay a safe distance from our staff. We can unload and load your animals for you and carry out any necessary treatment. Where visits are necessary during normal working hours, we will sometimes be able to bring an equine nurse with us. Our nurse can hold your animal for us to treat and it will mean that we can achieve the social distancing requirements for you. In this way we will hopefully keep you and our staff safe. Out of hours and at weekends it may often not be possible to attend with a nurse. If you have serious concerns about social distancing and would like us to try and bring a nurse with us, please let us know in advance. We will always do our best to keep our distance as much as we possibly can and ask that you do the same. We would ask that you do not attend if you are classed as vulnerable, are self-isolating or are showing any symptoms of corona virus. If you cannot or shouldn’t attend, we would ask that you make sure that a suitable adult is present to meet and assist us. If we are required to see several horses belonging to different people at the same premises, we would ask that only one person from the premises attends and has the authorisation to show us which horses to treat.

As time goes by there will undoubtedly be further changes to this guidance. We will let you know promptly of any changes. If you have any concerns about your animal and the current guidance please don’t hesitate to contact us.

We hope that the important measures detailed above are not required for a prolonged period of time. Let’s hope that we can all get back to normal life in the near future. Please help us to keep you and our staff safe and reduce the further spread of corona virus.

Chine House Veterinary Hospital

Covid-19 – Important Information for Clients

If you have an appointment with a vet please come to the hospital. On arrival please park in one of the numbered bays in the main car park then you MUST call reception (01509 812446). Give the receptionist your name, your pets name and the bay number.

DO NOT ENTER THE HOSPITAL UNDER ANY CIRCUMSTANCES.

A vet, or nurse will come out to you. If your pet is to be admitted the nurse will go through the admission process over the phone with you and then bring the consent form for you to sign – the nurse will offer you a plastic pot in which to deposit the pen you’ve used (these will then be sterilised).

If you are collecting drugs/prescription these will be bought out to you by a staff member. Please note we can only dispense one month’s worth of drugs at a time.

If you dog needs to remain in the hospital, we will use one of our leads and ask that you take your lead with you. If your cat/rabbit/exotic needs to remain in the hospital we will transfer them to one of our carriers and ask that you take your carrier with you.

When you pet is ready for discharge you must call ahead and pay your bill by phone. Again park in one of the numbered bays and call reception and let them know which bay you are in. The discharge instructions will be done via a phone call with the nurse. They will then bring your pet out to you

Appointments:

Animal welfare is the forefront of our minds and we will do our best to accommodate appointments. Puppies/Kittens/Rabbits first and second vaccines are important to carry out, as is the year 1 vaccine. After that time the boosters can be left for up to 3 months so should you wish to delay a vaccination appointment please feel that you can do this.

We will not carry out routine claw clips unless this is causing distress or problems to the dog.

Castration and spays will take place if there is a risk of the animal becoming pregnant.

Unfortunately, we cannot allow any visits for inpatients at this time – we appreciate this is a difficult time however we need to ensure as much social distancing as possible and take care of our teams here at Chine House. No home visits will take place until further notice.

Thank you for your co-operation at this time.

Further information on equine vaccinations

Equine Vaccinations

Many of our clients are concerned about the restrictions that have been placed on the provision of vaccinations during the COVID-19 outbreak. The information below will hopefully provide some of information, the answers and reassurance that you need.

We are observing Government advice and BEVA guidelines, and balancing horse health against the risk to human health from the transmission of COVID-19, by stopping all routine work including vaccinations. We understand that a small number of practices are still offering routine vaccinations. However, this against the advice of the Government, the Royal College of Veterinary Surgeons and the British Equine Veterinary Association. 

Equine Influenza

The current risk of equine flu is very low at present. There are currently no active equine flu outbreaks in the UK. There are also no equestrian competitions taking place and therefore horses are not travelling or mixing with other horses that are not on their yard. They are essentially self isolating as we are.

Much of the concern is that horses will have to re-start their vaccination course if they become overdue.

BEVA is in discussion with the various regulatory bodies, looking at ways to minimise the longer-term impact of temporarily reducing/halting influenza vaccinations so that people can get out competing again as soon as possible.

If your horse has to to re-start their primary vaccine course after the COVID-19 restrictions are lifted, the first vaccine and visit fee will be at normal price. You can save on the visit fee by using our £5 visit fee on our Zone Visit Scheme. The second vaccine will be free of charge, with no visit fee if this is booked on our Zone Visit Scheme. This will mean that getting your horse back up to date will not cost our clients.

Tetanus

Once a horse has had the primary course of tetanus vaccinations we know the immunity lasts for 2-3 years. We are therefore advising that horses do not have a tetanus booster unless its vaccination has lapsed more than 3 years. If you have any concerns about your horse and its tetanus vaccination status, please ask to speak to one of our vets.

Equine vaccinations during Coronavirus outbreak

Tetanus vaccination guidance for owners during COVID-19

We have been instructed by our regulatory body and the government that, at this time, human health must take priority over animal health.

Once a horse has had the primary course of tetanus vaccinations we know the immunity lasts for 2-3 years. We are therefore advising that horses do not have a tetanus booster unless its vaccination has lapsed more than 3 years. If you have any concerns about your horse and its tetanus vaccination status, please ask to speak to one of our vets.

Influenza vaccinations will not be taking place during the government lockdown due to COVID-19.

The British Equine Veterinary Association is in urgent discussion with equine sports regulators to ask for an extension to the usual 365 day influenza vaccination rule.

We will run a vaccine amnesty later in the year to help if any horses are required to re-start their vaccination course.

Coronavirus- Equine update

Coronavirus

IMPORTANT NOTICE

Like the whole nation we are determined to do our part in defeating the coronavirus and help to save lives by following the Prime Minister’s instructions from yesterday.

We want to keep our clients safe whilst still providing care for sick and injured horses over the next three weeks, and we promise to do our very best to maintain an urgent care service as long as that is allowed.

We will only be providing care to horses that is essential for their health and welfare. This direction has come from our regulatory body (The Royal College of Veterinary Surgeons).

The British Equine Veterinary Association is in urgent discussion with equine sports regulators to ask for an extension to the usual 365 day influenza vaccination rule. In the meantime we have been instructed by our regulators that all influenza vaccinations should stop. We will run a vaccine amnesty later in the year to help if any horses are required to re-start their vaccination course.

We will no longer be offering zone visits during this period.

We are also trying to ensure that all the horses under our care receive the medication they require. It is unlikely that we will run out of any medicines but we are experiencing changes in our medical deliveries. We ask that during this period clients only order one month’s supply of medication at a time.

COVID-19 UPDATE FOR CLIENTS

Small Animal and Exotics:
If you or any family member have any symptoms of Covid-19 (persistent cough or fever), have visited a high risk country (as published on gov.uk) or are self-isolating, please do not come into the hospital. If your animal is in need or urgent veterinary care please arrange for someone else to bring the animal to us.

When you visit Chine House, if you wish to wait in the car park please let reception know you are here and either a nurse or receptionist will fetch you when the vet is ready for you.

Please try to arrive on time for your appointment (rather than early) so you are not waiting.

There are plenty of handwashing/sanitizing options in reception for you to use.

If possible, can you pay with card rather than cash.

Chine House reception is thoroughly cleaned twice daily and we now have extra cleaning happening especially for surfaces that would be touched by the public. Entry to our reception is via sliding doors so there is no need for you to touch any handles. All internal door handles will be cleaned regularly throughout the day.

Home visits are strictly on a case by case basis and will not take place if you or any family member has any symptoms of Covid-19.

Equine:

All of our staff are following government guidelines with regards to the current pandemic. Our vets are all supplied antimicrobial hand wash and alcohol hand rub. All unnecessary physical contact should be avoided.

We intend to maintain our current level of service during this outbreak. At times, this may become challenging and we ask for your patience and understanding.

Equine Hospital:

If you or any family member have any symptoms of Covid-19 (persistent cough or fever), have visited a high risk country (as published on gov.uk) or are self-isolating, please do not come into the hospital. If your animal is in need or urgent veterinary care please arrange for someone else to bring the animal to us.

If you wish to drop your horse off at the hospital without getting out of your vehicle this is fine. Just ring ahead and let us know and the nurses will be able to unload your horse on your behalf.

If you are visiting your horse at the hospital please ensure that you wash your hands (or use hand sanitiser) on arrival and departure. It is possible that we may be required to restrict visiting over the coming days/weeks.

Chine House is thoroughly cleaned twice daily and we now have extra cleaning happening for all surfaces that our staff and clients come into contact with.

Equine Visits:

If you or any family member have any symptoms of Covid-19 (persistent cough or fever), have visited a high-risk country (as published on gov.uk) or are self-isolating please do not attend the visit to your horse. If your animal is in need or urgent veterinary care please arrange for someone else to attend.

We will continue to keep you updated as this situation develops and in line with GOV.UK advice.
Thank you for your co-operation and understanding at this time.covide