Entries by msimmonds

Guidance for Small Animal Appointments

Since our previous Covid-19 update announcement on 7th September we have received a small number of questions regarding the wearing of masks on the premises.   If you are exempt from wearing a mask we are happy to offer the same service to you without entering the building and carry out the consultation in the […]

Updated Information for Small Animal Clients

During the COVID-19 pandemic Chine House vets have remained open to provide essential and emergency care for our client’s pets. There has been a significant increase in pet ownership and the UK is facing a huge shortage of vets, nurses and veterinary staff. We aim to continue to provide the highest standards of veterinary care […]

UPDATE TO CLIENTS – SMALL ANIMAL HOSPITAL

From Monday 16th August as the UK Government relaxes the restrictions put in place due to the pandemic we wanted to advise you of how we will be working for the immediate future. If you are happy to continue be seen in the car park then do as you have been, park in a numbered […]

Physiotherapy coming to Chine House in January 2021

PHYSIOTHERAPY COMING TO CHINE HOUSE FROM FRIDAY 22nd JANUARY 2021. (More details will follow advising how you can book appointments with Maxine) We are now delighted to be able to offer our clients bespoke physiotherapy programs for their dogs and small animals from Hunts Hill Physio. Hunts Hill Physio is owned and run by Maxine […]

Corona Virus Update for Equine Clients 28 July 2020

As the government lockdown restrictions are gradually being lifted, our ways of working at Chine House are changing with them. We are nearly back up to our full staffing levels and the services offered have many less restrictions. Vettings can now take place at clients’ premises/dealers’ yards as well as at the hospital and we […]

COVID-19 UPDATE FOR EQUINE CLIENTS

  14th May 2020 We hope that you and your families are all fit and well. In light of the new government announcement, we will be making changes to our working practices beginning on Monday 18th May. Of course these changes can only take place as long as we all continue to stick to social […]

IMPORTANT INFORMATION RELATING TO INSURANCE CLAIMS

Unfortunately due to increasing number of Insurance Companies ceasing to accept direct claims from us we can no longer continue to offer this service for the time being.   Therefore if you are insured you will need to pay in full for your animals treatment and then claim the money yourself from your insurance company. […]

Covid-19 – Important Information for Clients

If you have an appointment with a vet please come to the hospital. On arrival please park in one of the numbered bays in the main car park then you MUST call reception (01509 812446). Give the receptionist your name, your pets name and the bay number. DO NOT ENTER THE HOSPITAL UNDER ANY CIRCUMSTANCES. […]

COVID-19 UPDATE FOR CLIENTS

Small Animal and Exotics: If you or any family member have any symptoms of Covid-19 (persistent cough or fever), have visited a high risk country (as published on gov.uk) or are self-isolating, please do not come into the hospital. If your animal is in need or urgent veterinary care please arrange for someone else to bring […]