Chine House Veterinary Hospital is one of only a small number of practices that offers specialist veterinary care for multiple species.
We pride ourselves on offering first class veterinary care for equines, small animals and exotic species.
Based at one site, Sileby Hall, since 1994. The building has been altered and expanded over the years, but still has many of the original features.
Equine surgical specialist
Hugely experienced small animal team
Diploma level exotics care
Large car park
“Specialist Equine, Small animal and Exotic Species Care”
Chine House Veterinary Hospital offers specialist care for equine, small animal and exotic species. Our vets mostly undertake work in one or two areas of the practice, but between the team we are able to offer veterinary care for equines, small animals and exotic pet species.
We employ a team of 12 equine veterinary surgeons. We aim to offer a full equine service, and can provide everything from vaccination and dental work through to a comprehensive stud service and specialist level equine surgery in our purpose-built hospital. We are constantly striving to improve our facilities and equipment to offer you the very best 24 hour equine care.
Our small animal team is able to care for your pet 24 hours a day. We have modern, continually evolving facilities and equipment. Alongside top level care and facilities we provide our own out-of-hours emergency service for registered clients. We are also able to hospitalise and care for patients on site out-of-hours.
The exotics department opened in 2005 and has now expanded to include three separate hospital wards. It boasts a separate prep and surgical area. Run by a diploma holder, Craig Hunt, we can offer veterinary services for all exotic species.
Chine House Veterinary Hospital was established in 1952 when Mr John Craven opened his surgery in Syston. Before long he moved the practice to his home, Chine House, in Cossington, hence the practice name. Expansion over the years led the partners to move to the larger premises at Sileby Hall in 1994. Sileby hall was built in 1881 and was initially used by the local brewer and his family.
Chine House Veterinary Hospital is a private veterinary hospital. The fees charged pay towards the building, the running costs of the practice, staff salaries and the most up-to-date diagnostic equipment, staff training and continuing professional development.
We will happily provide a written estimate (not a quotation) as to the probable cost of a procedure or course of treatment. Please bear in mind that any estimate given can only be approximate: often an animal’s illness will not follow a predictable or standard course due to the nature of their illness or condition.
How to Pay
We do request that payment is made at the time of treatment. If your pet/animal is insured, we do ask you to pay at the time of treatment and subsequently claim the money back from your insurers. We accept cash and most credits cards.
We accept payment through internet banking, our details are shown on your invoice/statement:
You will receive a detailed invoice from us for every consultation, surgical treatment, vaccination etc. Should you have any concerns with regard to payment, please advise our staff prior to consenting to the treatment for your animal.
Repeat Prescriptions & Supply of Drugs
The general policy of this practice is to reassess animals requiring repeat prescriptions at least every 6 months. This may vary depending on individual circumstances.
If you wish, you may request a written prescription for your animal’s medications to be dispensed by a third party. This is not the case with drugs supplied in an emergency or under anaesthesia. We do make a charge for preparing a prescription.
We strongly recommend that all our clients consider taking out animal health insurance including third party, accident and illness cover. We do not sell insurance and cannot advise on the merits of any particular policy.
Please be advised that it is your responsibility to settle your account and reclaim the fees from your insurers. We will complete the claim form and provide copy invoices for you. There is an administrative charge for this service.
Complaints Procedure for Clients
We hope that you will never have cause to complain about any of our staff or the standard of care that we provide for your pets. However, should you have concerns, please speak initially to the senior member of our nursing team or the veterinary surgeon involved. Most problems should be able to be sorted out at this level.
More serious complaints should be addressed, in writing, to the Practice Manager. We will then investigate the complaint and respond in writing.
Chine House Veterinary Hospital will not tolerate any aggressive or abusive behaviour towards any staff member at any time. Any client behaving in such a way will be asked to leave the premises immediately and will then be notified in writing that they must find alternative veterinary cover.
Should you wish a second opinion on any diagnoses or treatment plan please provide us with the name and contact details of the vet and we will gladly forward clinical history for their attention.
Terms and Conditions
For full details of our terms and conditions please open the following link.
Chine House employs 23 vets and 70 members of staff in total. We aim to provide the highest level of veterinary care for your animals.
The small animal department has undergone a huge extension in 2017 to provide brand new consult rooms, operating theatres, pharmacy and large waiting areas.
Experienced equine team – ambulatory vets always available for visits and assessments, and the reassurance of a large, modern equine hospital to provide whatever care your horse needs.